Cardinal Health Online Recall Notification System

Getting started

Just as Cardinal Health does with paper notices, you will receive notices specific to each of your accounts that are affected by a product recall or market withdrawal. With the new Cardinal Health Online Recall Notification System, you select the accounts for which you want to receive notices online. The system allows you to group your accounts from a single ship-to address into an 'organization' for easy manageability. Any account you do not select will continue to receive paper notices.
You will receive an email notifying you of a new recall or market withdrawal event at the same time Cardinal Health initiates the event internally. This means you do not have to wait for your next order or mail delivery to receive the notice. Be sure to add PharmaRecalls@CardinalHealth.com to your contact list to avoid the emails going into junk mail.
You no longer need to sign and return the paper notice to Cardinal Health, acknowledging you understood and appropriately acted on the notice. Acknowledgments are performed within the online tool.

What do I need to get started?
Your Cardinal Health account number(s), your DEA number and the names and email addresses of your employees who manage or participate in your recall process at each ship-to location.
What if I do not have a DEA number?
If you do not have a DEA number associated with a Cardinal Health account you will need to complete the required registration of an employee, then Customer Support will contact you for activation.
Will any new accounts Cardinal Health sets up for me in the future automatically receive electronic notification?
No, the future new accounts will receive a paper notice until you add them to your 'organization'. You can add an account to your organization easily in just a few steps within your personalized dashboard.
What if one of my employees who is set up to receive electronic notices leaves my company or no longer needs to receive the emails?
You define which of your employees receives the electronic notices. You are responsible for keeping your employee notification list up to date within your personalized dashboard.
What if I want to belong to several 'organizations'?
Once your registration is complete, you will have the opportunity to join other 'organizations' and see notices for accounts at your or other ship-to addresses.