Cardinal Health Online Recall Notification System

What are the advantages to register for the Cardinal Health Online Recalls Notification System?

Email notices quickly alert you to recall or market withdrawal events at the same time Cardinal Health initiates the event internally. You will not have to wait for your next order or mail delivery to receive a notice.
You will no longer receive paper notices that need to be signed and returned to Cardinal Health, acknowledging you understood and appropriately acted on the notice. Acknowledgements are done within the online tool.
Your history of events, beginning with your first online notice, will be saved within the Cardinal Health Online Recall Notification System for your future reference. Event history is sortable and searchable for ease of use and notices can be printed. Once registered, you may view history in your 'events' tab in your 'acknowledged' dashboard.

How does the Online Recall Notification System work?

The system allows you to group your accounts from a single ship-to address into an 'organization' for easy management.
After you successfully register your 'organization', you will receive email notices when one of your registered accounts is affected by a recall or market withdrawal.
Be sure this sender, Pharmarecalls@cardinalhealth.com, is recognized by your email server to keep notices from landing in your email junk folder.
An email will be sent each time an event associated with your registered account(s) occurs. From the email, you will click the link to the Cardinal Health Online Recall Notification System and log into the system. You will see your dashboard with the event(s) affecting your account(s) that require your review and acknowledgement.
After you have read the notice, you will simply click the 'Acknowledge' button and process the recall at your 'organization'.

What does 'organization' mean in the Cardinal Health Online Recall Notification System?

An 'organization' is defined as a group of accounts with the SAME ship-to address.
- Note: If your organization manages recalls for multiple accounts with different ship-to addresses and are interested in centrally managing those accounts, please reach out to your Sales Rep or the Corporate Recall Group (recalls@cardinalhealth.com) for more information.
During the registration process, the Cardinal Health Online Recall Notification System will identify the DEA number you provided and list all active and inactive accounts at the servicing division you identified. Also included are accounts at a division which may service you in the future. The system requires you to register all of your accounts, even inactive ones with account names beginning with 'ZZ'. This is important because it is possible that products purchased under inactive accounts may be affected by a recall or market withdrawal.
All accounts in the 'organization' created must have the SAME ship-to address.
An individual may join multiple 'organizations'.

I already have a user id and password to another Cardinal Health system. Will that user id work with this system?

Yes. You will be able to use your current Cardinal Health user id. It is important to provide the same email address already on file with Cardinal Health when adding your email address to the Cardinal Health Online Recall Notification System.

How do I change my email address?

Please contact Customer Support at 1-800-ECOMHLP (1-800-326-6457) Option 4 , Option 1 to change your email address.

If I don't sign in regularly, will my password expire?

Yes. Security policy restricts how long access is provided for inactive accounts. If you sign into the system, and receive notice that your sign-in credentials have expired, you may be required to click through a few new screens to re-activate your account. If needed, you may also contact Customer Support at 1-800-ECOMHLP (1-800-326-6457) Option 4 , Option 1.

Will I continue to receive paper notices once I register my 'organization' to receive online notices?

No. Once your 'organization' is registered and activated, you will no longer receive paper notices for accounts in your 'organization'.
Note: Once you register, if you are still receiving paper notices, it is possible that all accounts were not selected during the registration process. Go to the 'organizations' tab and review all accounts selected.
You will receive paper notices for any account not selected. When a new Cardinal Health account is opened, it is your responsibility to update the Cardinal Health Online Recall Notification System. You may add the account in the 'organizations' tab.

Will I need to sign notices and return them to Cardinal Health?

The Cardinal Health Online Recall Notification System allows you to acknowledge each notice online, so no signed notices will need to be returned to Cardinal Health.

Will I be able to print my recall notices?

Yes. The Cardinal Health Online Recall Notification System allows you to print all notices for your records.
Additionally, all notices you receive after your 'organization' is activated will be saved in the system for future review.

What do I need to register?

In order to register your 'organization', you will need your DEA number, one of your Cardinal Health account numbers associated with your DEA number, and your servicing division.
If you do not have a DEA number on file with your Cardinal Health account number, you may still register online. The Cardinal Health Online Recall Notification System will notify our Technical Support team if the DEA number field is left blank. Technical Support will contact you to assist with the registration. This may take up to 10 business days, depending on the volume of requests being processed.
You will also need name, title, email address and phone number.

How many users can be part of my 'organization'?

You can register an unlimited number of users per account within your 'organization'.
You can manage users in the 'organizations' tab of the Online Recall Notification System.

Will new Cardinal Health accounts I activate after I register my 'organization' automatically be added to my 'organization'?

No. You must add new accounts to your 'organization'. New accounts may be added within the 'organizations' tab.
If you do not add a new account to your 'organization' and this new account is affected by a recall, YOU WILL RECEIVE A PAPER NOTICE specific to that account. All registered accounts will continue to be handled within the Online Recalls Notification System.

How do I remove an employee who no longer works with my 'organization'?

The Online Recall Notification System allows you to deactivate users who you no longer wish to have access.
You can manage users in the 'organizations' tab of the Online Recall Notification System.

Why do I see so many accounts associated with the DEA number?

Notices are sent on any affected product, even if that product was ordered using an account which is now closed. The system requires registration of all of accounts, even the inactive ones shown with account names beginning with 'ZZ'. In addition, Cardinal Health may create accounts for backup reasons. Those accounts will also be included.

When is the system accessible?

The Online Recall Notification System is available 24 hours/day except during a standard maintenance window, which is 8 p.m. Saturday through 8 a.m. Sunday (EST). During this time, the system may be inaccessible